We are on the lookout for an IT Support Officer to join a renowned group of companies in Malta. This is an opportunity to be part of a dynamic team with great career prospects.

Reporting to the ICT Operations Manager your duties will be:

Answering incoming support calls

Update the service management system

Provide first and second line support in a timely manner

Provide the highest level of customer service

Requirements:

The successful candidate should possess two years’ experience and technical qualifications in IT. The chosen candidate will be proficient in the application of Microsoft systems (Office 365 suite, Server and End User Device Operating System, Active Directory, DNS, DHCP, GPOs). A good knowledge of Apple operating systems, effective documentation skills and a basic knowledge of networking (basic switching, patching) is required. Candidates with CompTIA, Apple Certification, Microsoft MCP/MSCA and/or ITIL certification will be given preference.